How to File a Complaint
Candidates who wish to file a complaint regarding our training services can do so through the following means:
- Email: office@symphera.com
- Phone: +420 732 887 283
Complaint Handling Steps
- Complaint Submission: Candidates should provide their name, contact information, a detailed description of the issue, and any relevant documentation when submitting a complaint.
- Complaint Logging: All complaints received will be logged and assigned to our dedicated complaint resolution team.
- Investigation: Our team will promptly investigate the complaint, contacting the candidate for additional information if needed.
- Resolution: We are committed to resolving complaints within 3 working days. The resolution may involve corrective actions, communication with trainers or staff, and explanations of the outcome.
- Appealing a Decision: If a candidate is dissatisfied with our initial resolution, they may appeal the decision by contacting petr.lev@symphera.com. The appeal will be reviewed independently, and the final decision will be communicated within 3 working days.
- Confidentiality: All complaints and related information will be handled with strict confidentiality, respecting applicable privacy laws.
- Appeals Handling Process - PeopleCert: :
- Candidates have the right to submit an appeal against a PeopleCert decision.
- We will acknowledge receipt of the appeal within 4 working days.
- For more information on PeopleCert's policies, please visit their Legal Documents and Policies webpage.
Thank you for choosing Symphera s.r.o for your training needs. We value your feedback and are dedicated to addressing any concerns promptly and professionally.
